FAQ Category: Purchasing Process

  • Can I see one before I buy?

    Yes. We have some display models in Southwest, WA and a growing network of customers across Australia who can show you their setups. You may even book a night with one of our Air Bnb clients. Also check out our client videos and detailed photos. To visualize the size, use a stake and rope to mark out the diameter on your property.

  • How long does it take from order to delivery?

    8-12 weeks typically. We ship to your nearest Australian or NZ capital city port by sea freight (Perth, Melbourne, Sydney, Brisbane, Adelaide, Auckland, Christchurch) and can also arrange final delivery at a cost. For urgent orders, contact us to discuss options.

  • What warranty do you offer?

    We offer a 3-year warranty on all Yurt and Dome components we supply—including the frame, cover, insulation, windows, solar fans, and more. This warranty covers defects in materials and workmanship under normal use.

    Please note the warranty does not cover:

    • General wear and tear
    • Damage from extreme weather events (fire, flood, storm)
    • Modifications or repairs made by third parties
    • Improper setup, misuse, or neglect

    To make a claim, you’ll need your proof of purchase. We’ll repair or replace any defective parts (or offer an equivalent solution)

    We go above and beyond to keep our clients happy, which you’ll see in our reviews. These warranty terms are about keeping things fair, but rest assured we’ll always do our best to resolve any issues quickly and to your satisfaction.

  • What’s included in the price?

    Our kits include everything you need to complete your Yurt or Dome structure including frame, cover, windows, door, insulation, and all hardware needed for assembly. You’ll need to prepare a platform/foundation separately. We have decking plans available for all our sizes, just ask for your copy. Our prices also include shipping to all major ports in Australia (Perth, Melbourne, Sydney, Brisbane, Adelaide) however your final leg delivery is not included, but can be arranged at cost or you can collect from the port warehouse.

    For a full list of Yurt inclusions please see https://yurtinthedirt.com.au/product/yurts/

    For a full list of Geo Dome inclusions please see https://yurtinthedirt.com.au/product/geo-domes/

  • Do you offer finance?

    Yes, we are partnered with Great Escape Finance who can offer Yurt or Dome purchases usually from around $300 per month. Get in touch through our contact form to discuss your options

  • Do you ship to NZ or internationally?

    Yes. We have a growing client base outside Australia. We typically ship to Auckland or Christchurch for our NZ customers and then arrange final delivery from there. Contact us for more info.