Terms & Conditions

1. Ownership and Use of Content

All content on this website—including text, images, graphics, and logos—is the property of Yurt in the Dirt and is protected under intellectual property law. You may not reproduce or use this content without written permission.

2. Limitation of Liability

We do our best to ensure the content on this website is accurate and up to date. However, we make no guarantees around the completeness or reliability of any information provided. We will not be held liable for any direct or indirect loss, damage, or inconvenience resulting from use of our website or products.

Privacy Policy

1. Collection and Use of Personal Information

When you interact with our website, we may collect basic personal information such as your name, email, and delivery address. This is only ever used to process orders, respond to your enquiries, or improve our services. We’ll never share your information unless required by law.

2. Cookies

Our website uses cookies to help improve your browsing experience. These are anonymous and help us understand how visitors use our site so we can continue to improve it.

Shipping

Our Yurts and Geo Domes are shipped via sea freight to your nearest Australian capital city port.

Shipping Time

Approx. 8–12 weeks. Please allow for possible delays due to port congestion, weather, or customs.

Cost

Sea freight to the port is included in your purchase price (Sydney, Melbourne, Brisbane, Adelaide, or Perth).

Pickup or Final Delivery: You’re welcome to collect your order from the port (must have suitable trailer and ID), or we can arrange delivery to your address at cost.

Warranty

We offer a 3-year limited warranty on all Yurt and Dome components we supply—including the frame, cover, insulation, windows, solar fans, and more. This warranty covers defects in materials and workmanship under normal use.

Please note the warranty does not cover:

• General wear and tear
• Damage from extreme weather events (fire, flood, storm)
• Modifications or repairs made by unauthorised third parties
• Improper setup, misuse, or neglect
• To make a claim, you’ll need your proof of purchase. We'll repair or replace any defective parts (or offer an equivalent solution) at our discretion.
• We're a small, hands-on team that genuinely cares about our clients. If something goes wrong, reach out—we’ll always do our best to find a fair and fast resolution.

Refund / Return Policy

Because of the custom nature of each order, and the high shipping costs involved, we do not offer change-of-mind refunds once your order is in production or shipped.

However, if your product is faulty or damaged on arrival, please contact us immediately. We will repair or replace the item as required under Australian Consumer Law. Proof of purchase is required for all claims.