Contact Us:

670 Lafayette Ave, Brooklyn,
NY 11216

+1 800 966 4564
+1 800 9667 4558

Terms and Conditions

Thanks for visiting Yurt in the Dirt! Here we outline the terms and conditions for using our website and purchasing our products. By accessing our website or making a purchase, you agree to abide by these terms. Please read them carefully.

Terms and Conditions

1. Ownership and Use of Content: The content on this website, including text, images, graphics, and logos, is the property of Yurt in the Dirt. It is protected by intellectual property laws and may not be used without our prior written consent.

2. Limitation of Liability: We strive to provide accurate and up-to-date information on our website. However, we make no warranties or representations regarding the accuracy, reliability, or completeness of the content. We shall not be held liable for any direct, indirect, incidental, or consequential damages resulting from the use of our website or products.

Privacy Policy

1. Collection and Use of Personal Information: When you interact with our website, we may collect personal information such as your name, email address, and shipping address. We use this information to process your orders, provide customer support, and improve our services. We respect your privacy and will not share your personal information with third parties unless required by law.

2. Cookies: Our website uses cookies to enhance your browsing experience. These cookies may collect anonymous information about your visit to improve our website’s functionality and performance.

Shipping

Our Yurts and Geo Domes are shipped directly to your closest capital City port by sea freight. We are focused on getting your shipment to you as quickly and safely as possible.

Shipping Time: The shipping time for yurts and geo domes by sea freight is approximately 7-10 weeks. Please note that shipping times may vary depending on factors such as weather conditions, customs clearance, and other unforeseen circumstances.

Cost: The cost of shipping a yurt or geo dome by sea freight to your nearest Australian port is included in your purchase. This includes packaging, fumigation and customs clearance. This does not include final leg delivery if required. *see ‘pickup or delivery’ below

Pickup or delivery: You can collect your order from the port as long as you have the correct capacity trailer and tow vehicle, otherwise we will advise you of the final weight and dimensions so that you can arrange a courier for the final delivery. This will be at your cost. We can also arrange a quote from our courier for final leg delivery.

Warranty

We stand behind the quality of our yurts and geo domes and are proud to offer a 3-year warranty on the frame and cover. This warranty covers any defects in materials or workmanship that may arise during normal and intended use of the product. Please note that the warranty does not cover any man-made damage or natural disasters, such as but not limited to fires, floods or storms, nor does it cover general wear and tear. Our warranty is subject to the following terms and conditions:

  1. The warranty is only valid for the original purchaser of the yurt or geo dome, and is not transferable.

  2. The warranty only covers defects in materials or workmanship that arise during the normal and intended use of the product. It does not cover any damages resulting from misuse, neglect, abuse, accidents, alterations, or general wear and tear.

  3. To make a warranty claim, the original purchaser must contact us and provide proof of purchase.

  4. Our obligation under this warranty is limited to repairing or replacing, at our discretion, any defective part or component of the yurt or geo dome. If we determine that the defect is not covered by the warranty, we will provide an estimate for any necessary repairs or replacements.

  5. Any repairs or replacements made under the warranty will be made with comparable materials and may not be an exact match to the original product.

  6. The warranty does not cover any costs associated with removing or reinstalling the yurt or geo dome or any of its components.

  7. This warranty is void if the product has been subject to any modifications, repairs or alterations by a person or entity other than the manufacturer.

Refund / Return Policy

We want you to be completely satisfied with your purchase, and we stand behind the consumer guarantees provided by Australian Consumer Law.

If you believe that your Yurt or Geo Dome is faulty, does not meet the consumer guarantees, or is not fit for its intended purpose, please contact us immediately upon receiving your shipment.

We will provide you with a repair, replacement, or refund as required. 

Please note that any return, repair or refund is subject to proof of purchase.

Get in touch

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Phone

+61 406 707 756

Email

hello@yurtinthedirt.com.au

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