Terms and Conditions

Welcome to Yurt in the Dirt. These Terms and Conditions apply to your use of our website and to enquiries, purchases, and deliveries relating to our yurts, geo domes, and related products across Australia. By accessing this website or purchasing from us, you agree to the terms set out below.

1. Website Content and Intellectual Property

All content published on this website, including text, images, graphics, logos, branding, product information, and website design elements, is the property of Yurt in the Dirt unless otherwise stated. This content is protected by applicable intellectual property laws.

You must not reproduce, republish, distribute, modify, or otherwise use any website content without our prior written permission.

2. Website Information and Limitation of Liability

We make every reasonable effort to ensure that the information on this website is accurate, current, and helpful. However, we do not warrant or guarantee that all information, descriptions, specifications, pricing, or other content will always be complete, accurate, or free from error.

To the maximum extent permitted by law, Yurt in the Dirt is not liable for any direct, indirect, incidental, or consequential loss, damage, cost, or inconvenience arising from your use of this website, your reliance on its content, or your use of our products.

Nothing in these Terms and Conditions excludes any rights or remedies you may have under Australian Consumer Law where those rights cannot be excluded.

3. Privacy and Personal Information

When you contact us, place an order, or interact with our website, we may collect personal information such as your name, email address, phone number, and delivery address.

We use this information only for legitimate business purposes, including:

  • Processing orders
  • Responding to enquiries
  • Arranging shipping or delivery and
  • Improving our website, products, and customer service.

We do not sell or disclose your personal information to third parties except where required by law or where reasonably necessary to provide our services.

4. Cookies

Our website may use cookies and similar technologies to improve your browsing experience and help us understand how visitors use our website. These cookies are generally anonymous and are used to support website performance, analytics, and ongoing improvements.

By continuing to use our website, you consent to the use of cookies in accordance with this policy.

5. Shipping of Yurts and Geo Domes in Australia

Our yurts and geo domes are shipped by sea freight to the nearest major Australian capital city port, including Sydney, Melbourne, Brisbane, Adelaide, and Perth.

Shipping Timeframes

Estimated shipping time is approximately 8 to 12 weeks. Delivery timeframes are estimates only and may be affected by factors outside our control, including port congestion, customs processing, weather conditions, and freight delays.

Shipping Costs

Sea freight to the nearest capital city port is included in the purchase price.

Collection or Final Delivery

Customers may collect their order from the relevant port, provided they have suitable transport and valid identification. If required, we can also arrange final delivery from the port to your address at an additional cost.

6. Warranty

We provide a 3-year limited warranty on the yurt and dome components supplied by us, including the frame, cover, insulation, windows, solar fans, and other included components. This warranty applies to defects in materials and workmanship under normal use and proper installation.

This warranty does not cover:

  • General wear and tear
  • Damage caused by extreme weather events, including fire, flood, or storm
  • Damage arising from misuse, neglect, or improper setup
  • Alterations, modifications, or repairs carried out by unauthorised third parties.

To make a warranty claim, you must provide proof of purchase and sufficient details of the issue. Where a valid claim is accepted, we may repair, replace, or provide an equivalent remedy for the affected component at our discretion.

As a small, hands-on Australian business, we are committed to resolving genuine issues fairly and promptly.

7. Returns and Refunds

Due to the customised nature of our products and the significant shipping costs involved, we do not offer refunds for change of mind once an order has entered production or has been shipped.

If your product arrives faulty or damaged, please contact us as soon as possible. We will assess the issue and, where required, provide a repair, replacement, or other remedy in accordance with Australian Consumer Law.

Proof of purchase is required for all return, refund, and warranty-related claims.