Terms and Conditions

Welcome to Yurt in the Dirt. These Terms and Conditions apply to your use of our website and to enquiries, purchases, and deliveries relating to our yurts, geo domes, and related products across Australia. By accessing this website or purchasing from us, you agree to the terms set out below.

1. Website Content and Intellectual Property

All content published on this website, including text, images, graphics, logos, branding, product information, and website design elements, is the property of Yurt in the Dirt unless otherwise stated. This content is protected by applicable intellectual property laws.

You must not reproduce, republish, distribute, modify, or otherwise use any website content without our prior written permission.

2. Website Information and Limitation of Liability

We make every reasonable effort to ensure that the information on this website is accurate, current, and helpful. However, we do not warrant or guarantee that all information, descriptions, specifications, pricing, or other content will always be complete, accurate, or free from error.

To the maximum extent permitted by law, Yurt in the Dirt is not liable for any direct, indirect, incidental, or consequential loss, damage, cost, or inconvenience arising from your use of this website, your reliance on its content, or your use of our products.

Nothing in these Terms and Conditions excludes any rights or remedies you may have under Australian Consumer Law where those rights cannot be excluded.

3. Privacy and Personal Information

When you contact us, place an order, or interact with our website, we may collect personal information such as your name, email address, phone number, and delivery address.

We use this information only for legitimate business purposes, including:

Processing orders
Responding to enquiries
Arranging shipping or delivery and
Improving our website, products, and customer service.

We do not sell or disclose your personal information to third parties except where required by law or where reasonably necessary to provide our services.

4. Cookies

Our website may use cookies and similar technologies to improve your browsing experience and help us understand how visitors use our website. These cookies are generally anonymous and are used to support website performance, analytics, and ongoing improvements.

By continuing to use our website, you consent to the use of cookies in accordance with this policy.

5. Shipping of Yurts and Geo Domes in Australia

Our yurts and geo domes are shipped by sea freight to the nearest major Australian capital city port, including Sydney, Melbourne, Brisbane, Adelaide, and Perth.

Shipping Timeframes

Estimated shipping time is approximately 8 to 12 weeks. Delivery timeframes are estimates only and may be affected by factors outside our control, including port congestion, customs processing, weather conditions, and freight delays.

Shipping Costs

Sea freight to the nearest capital city port is included in the purchase price.

Collection or Final Delivery

Customers may collect their order from the relevant port, provided they have suitable transport and valid identification. If required, we can also arrange final delivery from the port to your address at an additional cost.

6. Product Classification and Purchaser Responsibility

Yurts and geo domes supplied by Yurt in the Dirt are sold as temporary fabric structures/tents intended for alternative accommodation, recreational, and ancillary use.

Unless expressly stated otherwise in writing, our products are not certified to Australian or New Zealand building codes and do not have certified wind, cyclone, or bushfire ratings.

Assessing council requirements, permits, engineering, site suitability, weather exposure, and intended use is solely the responsibility of the purchaser.

Due to the nature of fabric structures, our products may be susceptible to damage from severe weather events including high winds, storms, fire, flooding, falling trees or branches, and other environmental conditions. These structures are not intended to be relied upon as shelter during severe weather events or natural disasters.

By purchasing from Yurt in the Dirt, the purchaser acknowledges and accepts the inherent risks associated with temporary fabric structures and agrees to use the product at their own risk.

7. Returns and Refunds

Due to the customised nature of our products and the significant shipping costs involved, we do not offer refunds for change of mind once an order has entered production or has been shipped.

If your product arrives faulty or damaged, please contact us as soon as possible. We will assess the issue and, where required, provide a repair, replacement, or other remedy in accordance with Australian Consumer Law.

Proof of purchase is required for all return, refund, and warranty-related claims.

8. Warranty

8.1 Warranty Coverage

We offer a 3-year warranty on all Yurt and Dome components we supply, including the frame, cover, insulation, windows, solar fans, and all other components. This warranty covers defects in materials and workmanship under normal use.

8.2 Inspection Upon Delivery

When your crate arrives, inspect it as soon as possible. Check for visible damage, verify all components are present, and check for any obvious defects. If you find any issues, contact us within 14 days of delivery with photos and a description.

8.3 Storage

Store your crates in a dry, undercover location (shed, garage, or covered area). Keep them protected from moisture, dampness, and extreme temperatures until you're ready to assemble. Proper storage prevents mould and degradation.

8.4 What the Warranty Does Not Cover

The warranty does not cover general wear and tear, damage from extreme weather events, modifications or repairs by third parties, improper setup or misuse, damage from improper storage or environmental conditions (including mould and moisture damage), or damage from failure to follow setup instructions.

8.5 Making a Warranty Claim

To claim under warranty, provide proof of purchase, photos of the defect, and a description of the issue. We'll repair or replace defective parts or offer an equivalent solution. Claims must be reported within 14 days of delivery for apparent defects, or within a reasonable time for defects that become apparent later.

8.6 Your Rights Under Australian Consumer Law

This warranty is in addition to your rights under the Australian Consumer Law. Nothing in these Terms and Conditions excludes or limits the consumer guarantees provided by Australian Consumer Law.

Conditions for Claims

Claims must be initiated within 14 days of delivery for apparent defects, or within a reasonable time for defects that become apparent later.
The product must not have been installed, altered, or misused
You are responsible for storing the crates in dry, undercover conditions. We are not liable for mould, moisture damage, or environmental degradation resulting from improper storage